Cell Phone News – FCC Lays Down ‘Bill Shock’ Proposal

The Federal Communications Commission today finalized its proposal to prevent U.S wireless customers from suffering “bill shock.” The proposal has three parts. First, it wants network operators to provide over-the-air limit alerts in the form of voice or text messages that are sent automatically when a user nears his or her monthly limit. Second, it wants clear warnings sent to users who leave the country and are at risk for incurring mobile roaming charges that are not included in their monthly plan. Last, the FCC wants network operators to provide “easy-to-find” tools that consumers can use set usage limits and review usage balances. The FCC is also asking for comment on whether all carriers should be required to offer the option of capping usage based on limits set by consumers.

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